Department Of Labor, GSA To Centralize Government Benefits Information On USA.gov And USAGov En Español

In alignment with Executive Order 14058 , USAGov, a program within GSA’s Technology Transformation Services (TTS) Public Experience (PX) Portfolio, will ensure users can continue to connect with government benefits programs, while also improving the public’s experience with government services. USAGov connects people to government through the channel of their choice, including one-stop-shop websites, social media channels, and a bilingual contact center, which have informed and engaged the public since the early 2000s. 

Benefits.gov was founded in 2002 to increase public access to benefit information, reduce expenses and improve interactions with the government. Benefits.gov has served over 220 million people and increased access to more than 1,100 government benefits. In fiscal year 2024, Benefits.gov completed efforts to improve the digital experience with new search capabilities (“Search by State,” “Life Events”), enhance social media engagement, provide vital benefits information and maintain content accuracy as transition activities began. As an early E-Government Act of 2002 initiative, Benefits.gov was one of the first websites to make government information accessible to the public online. It also utilized innovative technology to simplify how people explore government assistance programs, including the development of a Benefit Finder tool to help users prescreen for eligible benefits programs and easily navigate information.

New USAGov benefits experience

Starting in the fall, USA.gov and USAGov en Español will provide an experience that makes it easy for users to navigate and find the benefits information that they need online. Key features include:

• New benefits landing pages: offers the public one easy-to-use location for benefits information. 
• Benefit Finder: helps users locate benefits programs and determine eligibility. 
• Category-based navigation: organizes benefits information by specific types to ease user access.

The new experience will launch by the end of September 2024, and the USAGov team will continue to iterate and improve as we learn more about what is effective and actionable for the public.

Benefits.gov, a website managed and hosted by DOL since 2002, will shut down in September 2024.

Stay tuned for the changes coming this fall on USA.gov and USAGov en Español.